General Towing Questions
How much does towing cost in Calgary?
Towing costs in Calgary typically range from $75 to $150 for local tows (within city limits) and $3-5 per kilometre for longer distances. Your final price depends on several factors:
- Distance – Local tows within Calgary cost less than trips to Airdrie, Okotoks, or beyond
- Vehicle type – Standard cars cost less than trucks, SUVs, or heavy-duty vehicles
- Time of service – Standard rates apply 24/7 with no hidden after-hours fees at Urban Tow Truck
- Service type – Flatbed towing may cost slightly more than wheel-lift for specialty vehicles
- Accessibility – Underground parkades or difficult recovery situations may affect pricing
Urban Tow Truck provides free, upfront quotes with no surprise charges. Call (403) 470-1285 for an exact price before we dispatch.
How quickly can a tow truck get to me in Calgary?
Our average response time across Calgary is 20-45 minutes, depending on your location and current demand. Here’s what to expect by area:
| Location | Typical Response Time |
|---|---|
| Downtown Calgary | 15-25 minutes |
| NE Calgary | 20-30 minutes |
| NW Calgary | 20-35 minutes |
| SE Calgary | 20-30 minutes |
| SW Calgary | 25-35 minutes |
| Deerfoot Trail | 15-25 minutes |
| Surrounding areas (Airdrie, Chestermere) | 30-45 minutes |
During severe weather or high-demand periods, times may vary. We’ll provide an accurate ETA when you call.
Are you available 24 hours a day, 7 days a week?
Yes. Urban Tow Truck operates 24/7/365, including:
- Weekends
- Statutory holidays (including Christmas, New Year’s, Canada Day)
- Overnight hours
- During severe weather conditions
Calgary winters don’t wait for business hours, and neither do we. Our dispatch team answers calls around the clock, and our drivers are stationed throughout the city for rapid response at any hour.
What types of vehicles do you tow?
Urban Tow Truck handles virtually every vehicle type on Calgary roads:
Light-Duty Vehicles:
- Sedans, coupes, and hatchbacks
- Compact and mid-size SUVs
- Minivans and crossovers
- Light pickup trucks (half-ton)
Medium-Duty Vehicles:
- Full-size SUVs (Suburban, Expedition)
- Three-quarter and one-ton pickup trucks
- Cargo vans and sprinter vans
- Box trucks up to 26 feet
Heavy-Duty Vehicles:
- Semi-trucks and tractor-trailers
- Dump trucks
- Coach buses and motor homes
- Construction equipment
- Farm equipment
Specialty Vehicles:
- Motorcycles (sport bikes, cruisers, dirt bikes)
- RVs and travel trailers
- Classic and antique cars
- Exotic and luxury vehicles
- All-wheel-drive and 4×4 vehicles
If it has wheels, we can move it. Call us with your specific vehicle details for confirmation.
Do you tow all-wheel-drive (AWD) and 4×4 vehicles?
Yes. AWD and 4WD vehicles require special handling to prevent drivetrain damage, and we’re fully equipped for this:
- Flatbed towing – The safest method; all wheels off the ground
- Wheel-lift with dollies – Lifts the drive wheels while supporting the others
We never drag AWD vehicles with wheels on the ground, which can cause thousands of dollars in transmission and differential damage. When you call, let us know your vehicle’s drivetrain type so we dispatch the appropriate equipment.
What’s the difference between flatbed and wheel-lift towing?
Flatbed Towing:
- Vehicle sits completely on a flat platform
- All four wheels off the ground
- Best for: AWD/4WD vehicles, lowered cars, luxury vehicles, motorcycles, damaged vehicles
- Eliminates wear on tires and drivetrain
- Slightly higher cost but maximum protection
Wheel-Lift Towing:
- Hydraulic boom lifts front or rear wheels
- Remaining wheels roll on the road
- Best for: Front-wheel-drive or rear-wheel-drive vehicles, short distances
- Faster hookup time
- More economical for standard vehicles
Our recommendation: For any vehicle worth protecting, flatbed towing provides peace of mind. We’ll advise you on the best option based on your vehicle type and situation.
What should I do while waiting for the tow truck?
Follow these steps to stay safe and speed up service:
- Move to safety – If possible, pull off the road completely. Exit the vehicle away from traffic.
- Turn on hazard lights – Make your vehicle visible to other drivers.
- Set up warning triangles/flares – If you have them, place them 50-100 metres behind your vehicle.
- Stay in a safe location – If on a highway, wait behind the guardrail. In urban areas, stay on the sidewalk.
- Gather your information:
- Exact location (address, intersection, or highway marker)
- Vehicle details (make, model, colour, license plate)
- Nature of the problem
- Your contact number
- Unlock the vehicle – If possible, leave it unlocked or give us key location instructions.
- Don’t attempt repairs in traffic – Changing a tire on Deerfoot Trail is dangerous. Let professionals handle it.
Call Urban Tow Truck at (403) 470-1285 – We’ll guide you through the rest.
Service Area Questions
What areas in Calgary do you serve?
Urban Tow Truck provides complete coverage across all Calgary quadrants and surrounding communities:
Calgary City Limits:
- NE Calgary – Saddleridge, Skyview Ranch, Marlborough, Temple, Rundle, Monterey Park
- NW Calgary – Brentwood, Dalhousie, Hamptons, Tuscany, Kincora, Evanston, Sage Hill
- SE Calgary – Auburn Bay, Mahogany, Cranston, McKenzie Towne, Douglasdale, Queensland
- SW Calgary – Signal Hill, Aspen Woods, Springbank Hill, Discovery Ridge, Evergreen, Bridlewood
- Downtown & Beltline
- Inner City neighbourhoods
Major Routes:
- Deerfoot Trail (full length)
- Stoney Trail
- Trans-Canada Highway (Highway 1)
- Highway 2 (north and south)
- Crowchild Trail
- Glenmore Trail
Surrounding Communities:
- Airdrie
- Chestermere
- Cochrane
- Okotoks
- High River
- Strathmore
- Langdon
- Crossfield
Do you provide towing outside Calgary?
Yes. We offer long-distance towing throughout Alberta and beyond:
- Southern Alberta – Lethbridge, Medicine Hat, Brooks, Drumheller
- Northern routes – Red Deer, Edmonton, and points north
- Mountain destinations – Banff, Canmore, Lake Louise, Jasper
- British Columbia – Vancouver, Kelowna, and BC interior
- Saskatchewan – Regina, Saskatoon
Long-distance towing is quoted at a per-kilometre rate with no surprises. We provide climate-controlled enclosed transport for luxury and classic vehicles travelling long distances.
Contact us for a custom long-distance quote.
Do you tow vehicles from underground parking garages?
Yes. Underground and parkade towing is one of our specialties. Calgary has hundreds of underground parking structures, and standard tow trucks often can’t access them due to:
- Low ceiling clearance
- Tight turning radius
- Narrow ramp entries
- Weight restrictions
Our solution: We operate low-profile tow trucks specifically designed for parkade recovery. These vehicles feature:
- Reduced height to clear low ceilings
- Compact design for tight spaces
- Full towing capability despite smaller size
Whether you’re stuck in a downtown office parkade, condo underground, or mall parking structure, we can reach you.
How long does it take to get a tow truck to Airdrie or Chestermere?
| Location | Distance from Calgary | Typical Response Time |
|---|---|---|
| Airdrie | 30 km north | 30-40 minutes |
| Chestermere | 20 km east | 25-35 minutes |
| Cochrane | 35 km west | 35-45 minutes |
| Okotoks | 35 km south | 35-45 minutes |
| Strathmore | 55 km east | 45-55 minutes |
Response times depend on driver availability and traffic conditions. We’ll provide an accurate ETA when you call.
Pricing & Payment Questions
Do you provide free quotes?
Yes. Every call to Urban Tow Truck includes a free, no-obligation quote before we dispatch. We’ll ask:
- Your location
- Vehicle type and condition
- Destination for the tow
- Any special circumstances (underground parking, accident scene, etc.)
You’ll receive an all-inclusive price covering:
- Hookup/service call fee
- Per-kilometre charges (if applicable)
- Any special equipment needs
No hidden fees. No surprises. The quoted price is the price you pay.
What payment methods do you accept?
Urban Tow Truck accepts multiple payment options for your convenience:
- Cash
- Credit cards (Visa, Mastercard, American Express)
- Debit cards (Interac)
- E-Transfer (by arrangement)
- Direct insurance billing (for applicable claims)
- Corporate accounts (for fleet customers)
Payment is collected upon service completion. For long-distance tows, partial payment may be required upfront.
Do you work with insurance companies?
Yes. Urban Tow Truck works with all major insurance providers for accident towing and roadside claims:
- Intact Insurance
- Aviva
- TD Insurance
- Desjardins
- Wawanesa
- The Co-operators
- Economical
- RSA
- AMA
- CAA
- And others
How insurance towing works:
- Call us first – We’ll get you off the road safely
- Provide your policy information – We’ll document everything needed
- We handle the paperwork – Direct billing to your insurer where possible
- You pay any deductible – Depending on your coverage
Note: Not all policies cover towing. Check your coverage or call us—we can help you understand your options.
Why do towing prices vary between companies?
Towing prices in Calgary vary due to several factors:
Legitimate price differences:
- Fleet size and equipment quality
- Insurance and licensing costs
- Driver training and certifications
- Response time capabilities
- Service guarantees
Red flags for unusually low quotes:
- No insurance or licensing
- Hidden fees added after hookup
- Bait-and-switch pricing
- Unlicensed operators
- No physical business address
Urban Tow Truck’s commitment: We maintain competitive pricing while investing in proper insurance ($2M+ liability coverage), licensed operators, GPS-equipped modern equipment, and 24/7 dispatch.
The cheapest tow isn’t always the best value—especially if your vehicle is damaged or you’re hit with surprise charges.
Emergency & Accident Towing Questions
What do I do if I’m in a car accident in Calgary?
Immediately after an accident:
- Check for injuries – Call 911 if anyone is hurt
- Move to safety if possible – Turn off ignition, turn on hazards
- Call police – Required in Alberta if injuries, damage over $2,000, or impaired driving suspected
- Document the scene – Photos of damage, positions, license plates, road conditions
- Exchange information – Names, insurance, contact details with other drivers
- Contact your insurance – Report the incident
- Call Urban Tow Truck – We’ll handle vehicle removal and transport
We provide:
- Fast response to accident scenes
- Safe vehicle removal from roadways
- Transport to your preferred repair shop, home, or storage facility
- Documentation for insurance purposes
- Debris cleanup assistance
Accident towing dispatch: (403) 470-1285
Can you tow my car from an accident scene at night?
Yes. Accident towing is available 24/7, including overnight hours. Night-time accidents are actually common in Calgary, and our services include:
- Illuminated work areas for safety
- Reflective gear and warning equipment
- Coordination with emergency services
- Rapid response regardless of hour
We work alongside Calgary Police, EMS, and fire services when required, following all scene safety protocols.
Do you provide accident scene cleanup?
Yes. When we tow from an accident scene, we assist with:
- Debris removal – Broken glass, plastic, metal fragments
- Fluid cleanup – Absorbent materials for oil, coolant, fuel spills
- Parts collection – Gathering any detached vehicle components
This service helps clear the roadway faster and reduces hazards for other drivers. Cleanup is included with accident towing services.
What if my car is blocking traffic after a breakdown?
Call us immediately at (403) 470-1285. Vehicles blocking traffic lanes are prioritized for fastest response because:
- They create safety hazards for you and other drivers
- They can cause secondary accidents
- They may result in tickets from traffic enforcement
While waiting:
- Stay in your vehicle with seatbelt on if you cannot safely exit
- Keep hazard lights activated
- If safe, place warning triangles behind your vehicle
- Do not attempt to push the vehicle—let us handle it
We coordinate with Calgary Traffic when needed for safe tow operations on busy routes.
Roadside Assistance Questions
What roadside assistance services do you offer?
Urban Tow Truck provides comprehensive roadside assistance beyond towing:
| Service | Description | Typical Time |
|---|---|---|
| Battery Boost | Jump-start dead batteries | 20-30 minutes on-site |
| Battery Replacement | Mobile battery install (if needed) | 30-45 minutes |
| Flat Tire Change | Mount your spare tire | 15-25 minutes |
| Tire Repair | Minor puncture repairs on-site | 20-30 minutes |
| Fuel Delivery | Gas or diesel brought to you | 25-40 minutes |
| Lockout Service | Unlock your vehicle | 15-25 minutes |
| Winch-Out | Extract stuck vehicles | 30-60 minutes |
| Minor Mechanical | Belt replacement, hose repair | Varies |
All services available 24/7 throughout Calgary and surrounding areas.
How much does a battery boost cost in Calgary?
Battery boost service in Calgary typically ranges from $50 to $85, depending on:
- Location (downtown vs. outskirts)
- Time of day (standard rates apply 24/7 at Urban Tow Truck)
- Additional diagnostics needed
What’s included:
- Professional jump-start
- Battery and charging system check
- Advice on battery condition and replacement needs
If your battery won’t hold a charge after boosting, we can provide mobile battery replacement or tow you to a parts store or shop.
Can you change a flat tire on the side of the highway?
Yes, but with important safety considerations.
Deerfoot Trail, Stoney Trail, and Highway situations:
We assess each situation for safety. On high-speed highways, we may recommend:
- On-site tire change – If there’s adequate shoulder space and we can safely position our vehicle
- Tow to safe location – If the shoulder is narrow or traffic is heavy, we’ll tow you to a safe area first, then change the tire
Your safety comes first. We carry proper warning equipment, reflective gear, and follow Alberta Transportation guidelines for highway work.
Service includes:
- Removing flat tire
- Installing your spare
- Checking spare tire pressure
- Securing flat tire in your vehicle
- Advice if spare is temporary (donut) type
What if I run out of gas?
Fuel delivery is one of our most common calls. We bring fuel directly to your location:
What we deliver:
- Regular gasoline
- Premium gasoline
- Diesel fuel
How it works:
- Call us with your location and fuel type
- We dispatch with a fuel container (typically 10-20 litres)
- We safely add fuel to your tank
- You pay for fuel + delivery service
Typical cost: $50-75 for service plus fuel cost
Diesel vehicle owners: Specify diesel fuel when calling—putting gasoline in a diesel engine causes serious damage.
Can you unlock my car if I locked the keys inside?
Yes. Our technicians use professional lockout tools to unlock vehicles without damage:
Vehicles we unlock:
- Standard key locks
- Electronic/keyless entry systems
- Smart key vehicles
- Most makes and models (domestic and import)
What to have ready:
- Proof of ownership or registration
- Valid ID matching registration
We cannot unlock vehicles if:
- You cannot prove ownership
- The vehicle appears stolen
- We’re asked to bypass security systems illegally
Typical lockout service time: 15-25 minutes on-site, depending on vehicle type.
Do you offer winch-out service for stuck vehicles?
Yes. Calgary winters mean vehicles get stuck regularly. We provide winch-out service for:
Common stuck situations:
- Snow-buried vehicles
- Ice-trapped wheels
- Mud and soft ground
- Ditch recovery
- Embankment slides
- Parking lot snow piles
Our equipment:
- Heavy-duty winches (up to 35,000+ lb capacity)
- Snatch blocks for mechanical advantage
- Tow straps and recovery gear
- Ground anchors when needed
Recovery process:
- We assess the situation and safest extraction angle
- Position recovery vehicle and set up winch
- Carefully extract your vehicle without causing damage
- Check vehicle for any issues before you drive away
Note: Severe recoveries (deep ditches, rollovers, water) may require heavy-duty equipment and additional time.
Specialty Towing Questions
Do you offer motorcycle towing?
Yes. Motorcycle towing requires specialized equipment and handling—you can’t just hook up a bike to a wheel-lift.
Our motorcycle towing includes:
- Flatbed transport with bike-specific cradles
- Soft tie-down straps (won’t scratch chrome or paint)
- Wheel chocks to prevent rolling
- Covered transport available for long distances
We tow all motorcycle types:
- Sport bikes
- Cruisers (Harley-Davidson, Indian, etc.)
- Touring bikes
- Adventure bikes
- Dirt bikes and dual-sport
- Scooters and mopeds
- Trikes and sidecars
Typical motorcycle towing cost: $75-125 within Calgary, depending on pickup location.
Do you tow RVs and motorhomes?
Yes. RV towing requires heavy-duty equipment due to size and weight. We handle:
Class A Motorhomes:
- Full-size diesel pushers
- Gas motorhomes
- Up to 45 feet in length
Class B Camper Vans:
- Sprinter-based RVs
- ProMaster conversions
Class C Motorhomes:
- Cab-over designs
- Various lengths
Travel Trailers & Fifth Wheels:
- When separated from tow vehicle
- Relocating stored units
RV towing considerations:
- Weight and length affect pricing
- Slide-outs must be retracted
- Propane tanks should be secured/off
- Personal belongings should be secured
Call for RV towing quote: Pricing varies significantly based on unit size and destination.
Do you offer commercial and fleet towing?
Yes. Urban Tow Truck provides commercial towing services for Calgary businesses:
Commercial vehicles we tow:
- Delivery vans and box trucks
- Service vehicles
- Cube vans up to 26 feet
- Flatbed trucks
- Small buses and shuttles
- Work trucks with equipment
Fleet services:
- Priority dispatch – Faster response for business accounts
- Corporate accounts – Simplified billing and reporting
- Multiple vehicle handling – Coordinated response for fleet incidents
- After-hours contacts – Dedicated line for fleet managers
- Documentation – Detailed records for your fleet management
Industries we serve:
- Delivery and courier companies
- Construction contractors
- Property management companies
- Car dealerships
- Rental car companies
- Municipal and government fleets
To set up a commercial account, call (403) 470-1285 and ask for fleet services.
Do you tow semi-trucks and tractor-trailers?
Yes. Our heavy-duty division handles the largest vehicles on Alberta roads:
Heavy-duty towing capabilities:
- Semi-trucks (day cabs and sleepers)
- Tractor-trailer combinations
- Tandem and tridem trailers
- B-trains and super-B configurations
- Dump trucks
- Concrete mixers
- Garbage and recycling trucks
- Fire trucks and emergency vehicles
Heavy-duty services:
- Roadside breakdown towing
- Accident recovery and uprighting
- Load shifts and cargo securement
- Trailer-only moves
- Decking and undecking
- Landoll and lowboy transport
Heavy-duty equipment:
- Heavy wreckers with 25-50+ ton capacity
- Rotator trucks for complex recoveries
- Landoll trailers for equipment transport
- Air cushion recovery systems
Heavy-duty towing is quoted individually based on vehicle type, situation, and destination.
Do you provide equipment hauling?
Yes. We transport heavy equipment and machinery throughout Calgary and Alberta:
Equipment we haul:
- Excavators and backhoes
- Skid steers and compact loaders
- Forklifts and telehandlers
- Scissor lifts and boom lifts
- Compactors and rollers
- Generators and compressors
- Shipping containers
- Industrial machinery
Transport equipment:
- Landoll trailers (self-loading)
- Lowboy trailers (for oversized loads)
- Step-deck trailers
- Flatbed trailers
Permitting: For oversized loads requiring permits, we coordinate with Alberta Transportation.
Equipment hauling quote: Call with equipment dimensions and weight for accurate pricing.
Junk Car & Vehicle Disposal Questions
Do you buy junk cars in Calgary?
Yes. Urban Tow Truck offers cash for junk cars throughout Calgary:
We buy vehicles in any condition:
- Running or not running
- Complete or missing parts
- Accident-damaged
- Flood-damaged
- Fire-damaged
- Old, high-mileage vehicles
- Failed inspection vehicles
- Abandoned vehicles (with proper documentation)
What you get:
- Free quote over the phone or on-site
- Cash payment on the spot
- Free towing included—we come to you
- Same-day pickup available
Typical offers range from $200 to $1,500+ depending on vehicle year, make, condition, and current scrap metal prices.
How does junk car removal work?
The process is simple:
Step 1: Contact us
- Call (403) 470-1285 or submit online form
- Provide: Year, make, model, condition, location
Step 2: Get your quote
- Instant phone quote for most vehicles
- On-site assessment for unique situations
- No obligation—accept or decline
Step 3: Schedule pickup
- Same-day pickup often available
- We work around your schedule
- No need to bring the car anywhere
Step 4: We handle everything
- Our driver brings paperwork
- You sign over the title
- We pay you cash immediately
- We tow the vehicle away—free
Total time: Often under 24 hours from first call to cash in hand.
What paperwork do I need to sell my junk car?
Required documents:
- Vehicle registration (current or expired)
- Government-issued ID matching registration
- Title/ownership if available (we can work with you if lost)
Helpful but not required:
- Service records
- Keys (vehicles without keys are accepted)
- Extra parts or accessories
Lost your title? We can guide you through Alberta’s process for obtaining a replacement, or in some cases, proceed with alternative documentation.
Do you provide scrap car recycling?
Yes. Vehicles we purchase are processed through licensed auto recyclers, ensuring:
Environmental responsibility:
- Proper fluid drainage (oil, coolant, transmission fluid, brake fluid)
- Battery removal and recycling
- Tire disposal at approved facilities
- Refrigerant recovery from A/C systems
- Fuel tank handling per regulations
Parts reclamation:
- Usable parts are salvaged and resold
- Reduces demand for new parts manufacturing
- Keeps functional components out of landfills
Metal recycling:
- Steel, aluminum, and other metals recycled
- Reduces mining and manufacturing environmental impact
Proper documentation:
- Vehicle properly deregistered
- No future liability for previous owner
- Certificate of destruction available
Can you remove an abandoned vehicle from my property?
Yes, with proper authorization.
For property owners: If a vehicle has been abandoned on your property, we can remove it after you’ve followed Alberta’s abandoned vehicle process:
- Document the vehicle – Photos, license plate, VIN if visible
- Attempt to contact owner – If information available
- File with registry – Alberta requires specific notification periods
- Obtain authorization – Court order or documented abandonment claim
We handle:
- Removal from private property
- Removal from parking lots (with property manager authorization)
- Removal from business premises
For landlords and property managers: We offer ongoing service agreements for abandoned vehicle removal.
Important: We cannot remove vehicles without proper authorization—this protects both you and us from liability.
Vehicle-Specific Questions
Can you tow a Tesla or electric vehicle?
Yes. Electric vehicles require special handling:
EV towing requirements:
- Flatbed only – EVs should never be towed with wheels on the ground
- Dragging an EV can damage the electric motor and regenerative braking system
- Some EVs have “transport mode” that should be activated
EVs we regularly tow:
- Tesla (Model S, 3, X, Y, Cybertruck)
- Ford Mustang Mach-E, F-150 Lightning
- Chevrolet Bolt
- Hyundai Ioniq, Kona Electric
- Volkswagen ID.4
- Rivian R1T, R1S
- All other electric and plug-in hybrid vehicles
Special considerations:
- We’re trained on high-voltage safety
- Damaged EVs require additional precautions
- Battery fires require specialized response
Do you tow lowered or modified cars?
Yes. Modified vehicles are some of the most challenging to tow safely:
Lowered vehicles:
- Our flatbeds have low-approach angles
- We use ramps and extensions for ground clearance
- Careful loading prevents scraping
Modified vehicles we handle:
- Lowered cars and trucks
- Stanced vehicles
- Wide-body kits
- Front splitters and rear diffusers
- Custom exhaust systems
- Air suspension (in lowered mode)
What helps us:
- Tell us about modifications when calling
- If possible, raise air suspension before we arrive
- Point out any particularly low components
Can you tow a car with a flat tire?
Yes. Flat tires don’t prevent towing:
Flatbed towing: Vehicle rolls onto the bed on remaining tires, completely off the ground for transport.
Wheel-lift towing: If the flat is on the lifted end, no issue. If on the rolling end, we’ll assess whether to proceed or use a flatbed.
Better option: We can often change your flat tire on-site for less than towing cost, getting you driving again in 15-25 minutes.
What if my car won’t go into neutral?
Not a problem. Several situations prevent neutral selection:
- Dead battery (electronic shifter won’t work)
- Transmission failure
- Brake-shift interlock malfunction
- Steering wheel lock engaged
Our solutions:
- Manual neutral release – Most vehicles have a hidden release near the shifter
- Battery boost – Restore power to electronic systems
- Flatbed loading – We can winch vehicles that won’t roll
- Dollies – Lift the drive wheels off the ground
Let us know the situation when calling—our drivers come prepared.
Company & Trust Questions
How long has Urban Tow Truck been in business?
Urban Tow Truck has served Calgary and surrounding communities since [YEAR], building a reputation for reliable, professional towing services. Our team brings over [X] combined years of towing and roadside assistance experience.
Our history:
- Started with [X] truck(s), now operating [X] vehicles
- Expanded from Calgary proper to serve all surrounding communities
- Continuously invested in modern equipment and training
- Built relationships with insurance companies, dealerships, and fleet operators
Is Urban Tow Truck licensed and insured?
Yes. Urban Tow Truck maintains full licensing and insurance as required for professional towing in Alberta:
Licensing:
- City of Calgary business license
- Alberta Transportation compliance
- All drivers hold valid commercial licenses (Class 1/3 as required)
Insurance:
- $2,000,000+ commercial liability coverage
- Garage keeper’s liability (covers your vehicle while in our possession)
- Cargo insurance for transported vehicles
- Workers’ compensation coverage for all employees
What this means for you:
- Your vehicle is protected from our pickup to destination
- You’re not liable if our driver is injured on your property
- We can operate on all Calgary roads and private properties legally
We’re happy to provide insurance certificates upon request for commercial customers or property managers.
Are your tow truck drivers trained and certified?
Yes. All Urban Tow Truck operators meet or exceed industry standards:
Required qualifications:
- Valid Alberta driver’s license (appropriate class for vehicle)
- Clean driving abstract review
- Criminal background check
- Company training program completion
Training includes:
- Vehicle hookup procedures (all types)
- Damage prevention techniques
- High-voltage/EV safety
- Customer service standards
- Scene safety and traffic control
- Alberta towing regulations
Ongoing development:
- Regular skills assessments
- New equipment training
- Safety refresher courses
- Customer feedback reviews
What equipment does Urban Tow Truck operate?
Our fleet includes modern, well-maintained equipment for every towing situation:
Light-Duty Fleet:
- Flatbed carriers (19-21 foot decks)
- Wheel-lift trucks
- Integrated tow trucks
Medium-Duty Fleet:
- Extended flatbeds (24-26 foot decks)
- Larger wheel-lift units
- Multi-vehicle carriers
Heavy-Duty Fleet:
- Heavy wreckers
- Rotator (for complex recoveries)
- Landoll trailers
- Lowboy trailers
Specialty Equipment:
- Low-clearance parkade trucks
- Motorcycle cradles and wheel chocks
- Off-road recovery vehicles
- Dollies and go-jacks
All vehicles feature:
- GPS tracking for accurate ETAs
- Modern safety equipment
- Well-lit work areas for night operations
- First aid and fire suppression equipment
Do you have reviews I can read?
Yes. Urban Tow Truck is proud of our customer feedback:
Where to find reviews:
- Google Business Profile – [Link]
- Facebook – [Link]
- Yelp – [Link]
What customers say:
“Fast response, fair price, and the driver was super professional. My car was handled with care.”
“Called at 2 AM with a dead battery. They were there in 25 minutes. No extra charge for the late hour.”
“Towed my motorcycle without a scratch. These guys know what they’re doing.”
Our commitment: We review every piece of feedback to maintain and improve our service standards.
Do you offer any guarantees?
Yes. Urban Tow Truck stands behind our service:
Price guarantee:
- The quote you receive is the price you pay
- No hidden fees, surcharges, or surprise charges
- If something changes en route, we discuss it before proceeding
Satisfaction commitment:
- If you’re not satisfied, tell us—we’ll make it right
- Damage claims investigated and resolved promptly
- Customer feedback actively incorporated
Response time:
- We provide realistic ETAs—not optimistic guesses
- You’ll be updated if delays occur
- Dispatch can be reached 24/7 for status updates
Weather & Seasonal Questions
Do you operate during snowstorms and blizzards?
Yes. Calgary winters are exactly when you need towing most:
Our winter capabilities:
- Experienced drivers accustomed to snow and ice
- Vehicles equipped with winter tires
- Chains available for extreme conditions
- Route planning for plowed roads
Winter service considerations:
- Response times may increase during active storms
- Extreme conditions may require temporary service pauses for safety
- We prioritize emergency/safety-critical calls
Winter services in high demand:
- Battery boosts (cold kills batteries)
- Stuck vehicle extraction
- Accident towing (increased collision rates)
- Frozen fuel line assistance
Pro tip: Save our number before winter—you don’t want to be searching for a tow company when you’re stranded at -30°C.
What should I keep in my car for Calgary winters?
Emergency kit essentials:
For warmth:
- Blanket or sleeping bag
- Extra gloves, toque, warm socks
- Hand warmers
For visibility:
- Flashlight with extra batteries
- Road flares or LED warning lights
- Reflective vest
For self-rescue:
- Small shovel
- Kitty litter or sand (for traction)
- Tow strap
- Booster cables
For survival:
- Non-perishable snacks
- Water bottles
- First aid kit
- Phone charger (battery pack)
For information:
- Urban Tow Truck number: (403) 470-1285
- Insurance information
- Emergency contacts list
Even with a kit, don’t risk frostbite. Call us—we’ll get you warm and safe.
Why do batteries die more often in winter?
Cold temperatures are hard on batteries:
The science:
- At -20°C, a battery has only about 50% of its power compared to 25°C
- Meanwhile, your engine requires up to twice the power to start in cold
- The combination means marginal batteries fail when temperatures drop
Warning signs your battery may fail:
- Slow engine cranking
- Dimming headlights
- Battery older than 4-5 years
- Needing boosts last winter
- Dashboard battery warning light
Prevention:
- Test battery before winter (most shops do this free)
- Replace batteries over 5 years old proactively
- Keep terminals clean and tight
- Use a battery blanket or block heater in extreme cold
When your battery does fail: Call Urban Tow Truck for a fast battery boost. We can also test your battery and recommend replacement if needed.
Booking & Contact Questions
How do I request a tow truck?
Option 1: Phone (fastest for emergencies)
- Call (403) 470-1285
- Available 24/7/365
- Speak directly with dispatch
- Get immediate ETA
Option 2: Online request
- Visit urbantowtruck.ca/contact
- Fill out service request form
- Receive callback within minutes
Information to have ready:
- Your exact location (address, intersection, or landmark)
- Vehicle details (year, make, model, colour)
- Nature of the problem
- Your contact number
- Destination for the tow (if applicable)
Can I schedule a tow in advance?
Yes. Not all tows are emergencies. We schedule in advance for:
- Vehicle transport – Moving a car between locations
- Dealership pickup/delivery – Transporting purchased vehicles
- Storage moves – Getting vehicles to/from storage facilities
- Auction transport – Moving auction purchases
- Mechanical shop delivery – Dropping off for scheduled service
To schedule:
- Call (403) 470-1285
- Specify date, time, locations
- Receive confirmation and reminder
Benefit: Scheduled tows often have lower rates than emergency dispatch.
What information do you need when I call?
Essential:
- Your location – Be specific (address, business name, nearest intersection, highway kilometre marker)
- Vehicle description – Year, make, model, colour, license plate
- The problem – Breakdown, accident, flat tire, stuck, etc.
- Your phone number – For driver to contact you
Helpful:
- Is the vehicle driveable/rollable?
- Are keys available?
- Any special circumstances? (parkade, accident scene, etc.)
- Where should we take the vehicle?
- Is this an insurance claim?
Don’t worry if you’re stressed—our dispatchers will guide you through the questions.
What’s your phone number?
Urban Tow Truck 24/7 Dispatch:
📞 (403) 470-1285
Save this number in your phone now—before you need it.
Email: info.urbantowtrucks@gmail.com
Service area: Calgary and surrounding communities
Hours: 24 hours a day, 7 days a week, 365 days a year
